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Terms of Service

Last updated: 22 July 2026

Terms of Service – Pharmacy Weight Loss Ipswich

Pharmacy Weight Loss Ipswich
GPhC Registration No. 9012511
Effective Date: July 2026

Please read these Terms of Service carefully before using our services. By placing an order or using our website, you agree to be bound by these terms.

1. About Us

Pharmacy Weight Loss Ipswich is a GPhC-registered online pharmacy (Registration No. 9012511) providing weight management consultations and prescription services to patients in Ipswich and the surrounding area. We operate in full compliance with the General Pharmaceutical Council's standards and all applicable UK legislation.

2. Eligibility

To use our services, you must be aged 18 or over and resident in the United Kingdom. You must complete an honest and accurate medical questionnaire prior to any consultation or prescription. We reserve the right to decline treatment to any individual where it is deemed clinically inappropriate or unsafe.

Our weight loss services are not suitable for individuals who are pregnant, breastfeeding, or have certain medical conditions. Full eligibility criteria are reviewed during your consultation by a qualified prescriber.

3. Prescriptions

All prescription medications supplied by Pharmacy Weight Loss Ipswich are issued only following a clinical assessment conducted by a registered prescriber. No prescription will be issued automatically or without appropriate medical review.

By submitting a consultation form, you confirm that all information provided is accurate and complete. Providing false or misleading information may result in clinical harm and will be considered a breach of these terms, leading to immediate termination of your account.

Prescriptions are valid for the period stated on the prescription and cannot be transferred to another pharmacy without our consent. We reserve the right to refuse or cancel a prescription at the clinical discretion of the prescribing pharmacist.

4. Payment

Payment is required in full at the time of order. We accept major debit and credit cards via our secure payment provider. All prices are stated in pounds sterling (GBP) and include VAT where applicable.

We reserve the right to amend our pricing at any time. The price applicable to your order is the price displayed at the time of checkout. We will not process your order until payment has been successfully authorised.

5. Delivery

Once your prescription has been reviewed and approved by our pharmacist, your medication will be dispatched within 1 working day. Delivery is made via a tracked courier service to the address provided at checkout.

We are not responsible for delays caused by incorrect addresses, failed delivery attempts, or circumstances beyond our control. It is your responsibility to ensure someone is available to receive the delivery or that a safe location is agreed with the courier.

6. Cancellations and Refunds

You may cancel your order before it has been approved and dispatched by contacting us promptly. Once a prescription has been dispensed and dispatched, we are unable to accept returns or issue refunds for medication, in accordance with UK medicines regulations and patient safety requirements.

If you believe you have received an incorrect or damaged item, please contact us within 48 hours of receipt and we will investigate and resolve the matter appropriately.

7. Medical Disclaimer

The information provided on our website is for general informational purposes only and does not constitute medical advice. Weight loss medications carry risks and potential side effects, which will be discussed during your clinical consultation.

You should not use our services as a substitute for advice from your GP or other healthcare provider. If you experience any adverse effects following treatment, stop using the medication and seek medical attention immediately. In an emergency, always call 999 or attend your nearest A&E.

8. Data and Privacy

We process your personal and medical data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Your data is held securely and will not be shared with third parties except where required for clinical or legal purposes.

We aim to respond to all data-related enquiries within 48 hours. For full details, please refer to our Privacy Policy.

9. Governing Law

These Terms of Service are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of England and Wales.

10. Contact Us

If you have any questions regarding these terms, please contact us via the details provided on our website. We are committed to resolving any concerns promptly and fairly.