Privacy Policy

Last updated: 22 July 2026

Pharmacy Weight Loss Ipswich | GPhC No. 9012511 | Last updated: July 2026

We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you use our online pharmacy weight loss clinic services.

1. Who We Are

Pharmacy Weight Loss Ipswich is a GPhC registered online pharmacy (GPhC No. 9012511) serving patients in Ipswich and the surrounding UK. We act as the data controller for any personal information you provide to us.

2. Data We Collect

We may collect and process the following personal data:

Identity data: full name, date of birth, gender
Contact data: address, email address, telephone number
Health data: medical history, weight, BMI, current medications, and other clinical information necessary to provide safe and appropriate treatment
Payment data: billing information processed securely through our payment provider
Technical data: IP address, browser type, and website usage information collected via cookies

Health data is classified as special category data under UK GDPR and is handled with the highest level of care and security.

3. How We Use Your Data

We use your personal data for the following purposes:

To assess your suitability for weight loss treatment and provide clinical consultations
To dispense and deliver prescription or pharmacy medicines, typically within 1 working day once approved by our pharmacist
To communicate with you about your treatment, orders, and account
To maintain accurate and up-to-date patient records as required by pharmacy law
To comply with our legal and regulatory obligations as a GPhC registered pharmacy
To improve our services and ensure patient safety

Our lawful bases for processing include the performance of a contract, compliance with a legal obligation, and, for health data, the provision of healthcare and treatment under Article 9(2)(h) of UK GDPR.

4. Cookies

Our website uses cookies to improve your browsing experience and help us understand how visitors use our site. Cookies we may use include:

Essential cookies: necessary for the website to function correctly
Analytics cookies: help us understand traffic patterns and improve our service
Preference cookies: remember your settings and choices

You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website.

5. Third Party Sharing

We do not sell your personal data. We may share your information with trusted third parties only where necessary, including:

Healthcare professionals: prescribers or clinicians involved in your care
Delivery partners: courier services used to dispatch your medication
Payment processors: to securely handle transactions
IT and platform providers: who support the operation of our website and systems
Regulatory bodies: such as the GPhC, NHS, or other authorities where we are legally required to disclose information

All third parties we work with are required to handle your data securely and in accordance with UK data protection law.

6. Data Retention

We retain patient records for a minimum of 8 years from the date of last treatment, in line with NHS and pharmacy regulatory guidelines. Payment data is retained only for as long as necessary to fulfil financial and legal obligations.

7. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or disclosure. Access to patient records is restricted to authorised staff only.

8. Your Privacy Rights

Under UK GDPR, you have rights regarding your personal data, including the right to access, correct, or request deletion of your information, as well as the right to restrict or object to certain types of processing. To exercise any of these rights, please contact us using the details below and we will respond promptly.

9. Contact Us

If you have any questions about this privacy policy or how we handle your data, please get in touch. We aim to respond to all data-related enquiries within 48 hours.

Pharmacy Weight Loss Ipswich
GPhC No. 9012511
Phone: (+44) 116 4646009
Email: info@pharmacyweightloss.co.uk